Refund policy
Return & Refund Policy
Return Period
We offer a 15-day return policy worldwide. This means you have 15 days after receiving your item to request a return.
For customers within the European Union, you also have the legal right to withdraw from your purchase within 14 days without providing any reason.
Return Conditions
To be eligible for a return, the item must:
-
Be in the same condition that you received it
-
Be unused and unworn
-
Include all original tags
-
Be returned in its original packaging
Proof of purchase is required.
Return Process
To start a return, please contact us at:
Returns sent without prior approval will not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or the wrong item was delivered.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
-
The item is damaged
-
The item is defective
-
You received the wrong item
Non-Returnable Items
The following items cannot be returned:
-
Perishable goods
-
Personalized or custom-made products
-
Opened hygiene or personal care products
-
Hazardous materials
If you are unsure, please contact us before purchasing.
Exchanges
The fastest way to receive the item you want is to return the original item and place a separate new order.
Refunds
We will notify you once we have received and inspected your return.
If approved, your refund will be processed within 10 business days to your original payment method.
Please note that it may take additional time for your bank or credit card provider to process the refund.